Aliona Evtusenco
A highly motivated IT specialist with 7 years of experience in technology-driven roles
Technology Integration Expert
ABOUT
I am a dedicated professional with a strong background in web development, technical support and process optimization. Having excelled in the technology and customer support industry, I bring a proven ability to collaborate across teams, streamline workflows, and provide user-centric solutions. My expertise includes web solutions and the correction of complex technical problems in compliance with quality and security standards. With a proactive and analytical mindset, I thrive in roles that require problem solving, multitasking and continuous improvement.
EDUCATION
“Lobster data”
- Training January 2025 by „Lobster GmbH“CERTIFICATE
ITIL® 4 Foundation: Key Concepts of Service Managementby "Skillsoft" Jun 2021
CERTIFICATE
Junior Web Developer by "Akademia WWW"
Jan. 2018 - Feb 2018
DIPLOM
Business administration
"Technical College" Sept. 1994- Jun 1997
WORK EXPERIENCE
Highly motivated IT specialist with 7 years expertise in IT processes such as: Web Content Management, ERP Process Management, IT and Network Operations.
DP World Logistics Germany B.V. & Co. KG
Technology Integration Expert
Jan. 2025 - Present | Augsburg (Remote)
- Designing and configuring Lobster workflow-based interfaces including mapping of standard formats like EDIFACT, IDOC, JSON, X.12, XML and others and specific formats either into our internal format and vice versa or directly into destination format
- Project management, functional and integration testing and detailed implementation and change documentation; Multitask and prioritize
- Experience in following change management and change control processes
- Performing patching, maintenance and configuration changes of middleware software Perform analysis of incidents and provide corrective actions
- Experience with communication protocols like AS2, OFTP, SFTP and API
- Experience and knowledge in edi message types and protocols used for electronic data interchange. experience and knowledge in API-based communication
- Experience and knowledge in edi middleware, such as Lobster data and Boomi
- Knowledge in network technology and network security
Data Interchange
Technical Application Associate
Dec. 2022 - Nov. 2024 | Warsaw (German line)
- L1/L2 Support; Assistance with system/application and workflow support/ setup and configuration following detailed instructions in Confluence; Mapping, customer-facing roles in a B2B context.
- Achieved a 50% increase in B2B clients within one year by demonstrating exceptional expertise in Customer Success Management (CSM) and IT Service Management (ITSM).
- DiNet - cloud-based VAN administration/ configuration, extensive protocol and data format translation support.
- Providing technical support to business partners such as Seeburger in the areas of communication protocols (AS2, OFTP2, FTP, SMTP HTTPS) and message structures (CSV, VDA, DELJIT, ODETTE, DELFOR, DESADV, EDIFACT, XML); Trading Partner Setups; Interconnection setups B2B via VANs.
- Used DevOps tools like (GitHub), Bash to streamline configurations, conducted internal training on Jira and ServiceNow for incident management and supported Salesforce CRM administration.
- Management in administration and configuration of cloud applications with successfully implemented SSL certificates has increased system security and responding to automatic alerts from client servers by 30%.
TD SYNNEX Poland sp. z o.o.
Senior IT Service Desk & Web Technology Specialist
Sep. 2020 - Nov. 2022 | Warsaw (German line)
- Demonstrated knowledge of core web technologies, including HTML, CSS, and JS, alongside hands-on experience with Windows Server, Linux. Familiarity with MySQL, SQL databases and proficient in webrelated aspects such as SEO,Content Creation, AI tools, and Google Analytics, leveraged these skills to achieve a 40% increase in B2B customers within one year.
- Strong understanding of web optimization techniques to enhance site performance and visibility.
- Management and implementation intranets and collaboration software; Coordination with Teams (content, marketing, development, UX, CRM)
- CMS Management in content and workflows development which led to a 50% increase in efficiency in content updates and content reviews.
- CSM and ITSM expertise in incident management tool EASY VISTA & processes
- Generation of SLA reports, handling job task cancellations, administration of BitLocker, Windows passwords, and SAP Basys systems.
- Experience in supporting business applications such as Zscaler, Citrix, M365 (Windows OS, Active Directory, MS Exchange, Teams, SharePoint, Outlook, Intune, Security etc.)
- Management of network administration and VPNs (Cisco); Escalation of incidents and requests to other levels within the Service Desk.
HUTCHISON DREI AUSTRIA Gmbh
Network Operations Engineer
Nov. 2019 - Aug. 2020 | Erfurt, Germany (Remote)
- Providing international technical support for Austrian technicians, handling issues through a ticketing system Remedy and phone calls with CSM and ITSM epertise, ensuring timely and efficient resolutions.
- Performing root cause analyses for troubleshooting and fixing system problems, minimizing downtime and ensuring system stability by 30 %.
- Monitoring and optimization of system alerts, improvement of response times and prevention of escalation of critical incidents.
- Experience with tools and processes for 1st Level Support and incident Management, including CASSANDRA, WIKI and Grafana tools, to track and solve technical problems efficiently.
ELIT
Interpreter/ Guardian of foreign delegation
delegation, Customer support
Sep. 2005 - Oct. 2019 | EMEA
- Providing interpretation services in English both online and in person, arranging contacts for foreign delegations and customer support. The tasks include translation services and ensuring high-quality customer support.